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YY Intelligence — platform architecture

Administration Console
Channels
WhatsAppMS Teams EmailWeb chatAPI
Access security, Authentication & Roles
Workflow & Orchestration
Data Isolation & Security
Knowledge

Knowledge Base & Wiki

Products, procedures, policies, pricing, FAQs

The core

Agent Runtime

Reasons over knowledge, decides when to use tools

Module

Y Training

AI-assisted course creation & delivery

Integration framework
Tools
Customer info Stock Product & pricing Order status Invoices
Third-party systems
ERP WMS CRM Accounting E-commerce

Y Intelligence - platform architecture

Administration Console
Channels
WhatsAppMS Teams EmailWeb chatAPI
Access security, Authentication & Roles
Workflow & OrchestrationModule
Data Isolation & Security

Knowledge Base & Wiki

Products, procedures, policies, pricing, FAQs

Agent Runtime

Reasons over knowledge, decides when to use tools

Y Training

AI-assisted course creation & delivery

Integration framework
Customer info Stock Product & pricing Order status Invoices
ERP WMS CRM Accounting E-commerce

01 PLATFORM

02 TOOLS

03 CHANNELS

04 MODULES

Keep AI Inside an Approved Business Environment

Instead of AI being used within several different providers, by several different departmens, Y is contained within your business environment


Data Isolation

Isolation

Your information stays within your controlled environment.

Role-Based Access

Access

Credentials and permissions control who sees and does what.

Controlled Integrations

Scope

Systems are connected within agreed scope and permissions.

Approved Content

Approved

Answers draw on company-approved information, not public tools.

✽  Suggested Approach

Start Small, Prove Value,
then Expand

PHASE 1

Foundation and Knowledge

Stand up the platform, ingest priority knowledge, activate WhatsApp and enable read-only knowledge lookups.

PHASE 2

Communication and Operations

Enable notifications, reminders and collections, order capture, returns and credit notes.

PHASE 3

Orchestration and Modules

Automate full processes like order-to-cash, add channels, API access and Y Training as needs emerge.

Speak to your business like it's a person

Contact us today to set up a demo or if you have any questions about Y. 

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